Actionable Insights ¨ A Way to Gauge their Value to Customers ¨ Marketing Resources
Renodis is a full life cycle telecom management company. Renodis is already a customer-focused company, but they knew they needed to reach out to customers more. They wanted a way to measure customer satisfaction, to identify unknown issues and to address them, to have a source for more customer testimonials, and to create the best sentiment with clients. Due to limited time and resources, and having decided on an unbiased approach, they decided to partner with Q Squared Analytics.
Solution – Customer Insight Program:
The Customer Insight Program is rooted to a thoughtful customer-focused questioning strategy tailored to the client’s business goals. Customer interviews include standard metrics such as Customer Effort, Customer Satisfaction, and Net Promoter, and we ask the important “why” follow-up questions that are often left out and yield some of the most critical information we gather.